8 public services for citizens to serve themselves
Municipalities can significantly up their service level by providing online services that enable citizens to help themselves. Which public services can your municipality easily leave to you?
Digital transformation
Creating more business value, preparing for the challenges of tomorrow. What does digital transformation mean for your organization?
67 insights found

Municipalities can significantly up their service level by providing online services that enable citizens to help themselves. Which public services can your municipality easily leave to you?


I regularly talk to customers about Service Desk services. In those conversations I am often asked what our motivation is for reducing the number of contacts with the Service Desk.






The higher your so-called straight-through processing percentage, the less error-prone and costly human actions.