‘Centric staff really know us. The personal touch really stands out’

“At Centric, we always have a dedicated team to fall back on. They know our business and what we mean. I can have extremely open and frank discussions with them about the service, both on the specifics of the service and on their performance. Centric’s first-line staff all know who we are. And if they cannot work something out, we are immediately put through to the second or third line. We have already noticed that employees there are also well trained and know our business, which makes everyone there very approachable and pleasant to work with. These are, for us, still the most important points.”