What is blockchain?
Blockchain is still sometimes referred to in the media as "the greatest innovation since the Internet. But what exactly is blockchain?
Digital transformation
Creating more business value, preparing for the challenges of tomorrow. What does digital transformation mean for your organization?
67 insights found

Blockchain is still sometimes referred to in the media as "the greatest innovation since the Internet. But what exactly is blockchain?

An Agile development approach can add a lot of value to your internal software project – but only in combination with a good dose of common sense. Is agile always the most effective development method or is there a danger of project teams becoming lazy? And what if you are building an 'airplane' that hás to be first-time-right?

In Eindhoven, Dutch City of Light, the brightest minds work together for a good cause. Together with TU Delft and the business community, the municipality is developing technological feats that make life in and around the city safer and cleaner. Can smart lighting combat nightlife aggression?

A shop window that comes to life when visitors walk past. A personalised offer when customers scan a product with their phone. Erik Heil is convinced that augmented reality (AR) and virtual reality (VR) will revolutionise retail.

It’s never been more important to know exactly what role your stores play in your customer journey. And do you know what trends and technologies are helping to create a better customer experience? Centric likes to make this process simple by offering software to support a complete omnichannel customer journey, whatever it looks like. “We help retailers to successfully connect with consumers,” explains Willem Bekkers, Strategic Product Manager for Retail.

Do you experience the limitations of legacy software? Replacement is certainly not always necessary. With one of the following 3 scenarios, your outdated application can continue for a long time.

In 2020, the accountancy and consultancy organization BDO published a research report (performed by Publicum) with data on the state of affairs worldwide regarding the blockchain in the public sector. This report provides a good insight into how this topic is at the top of the agenda, but is not yet really taking off. Half of the organizations surveyed have taken steps, but only 6% actually invest money in projects. It is therefore remarkable that, in response to this publication, BDO Netherlands reports that, according to the VNG (Association of Dutch Municipalities), 100 municipalities are conducting pilots with blockchain.

Our contact with the government is increasingly taking place online, via websites, apps and social media. It raises the question whether that contact is still sufficiently customer-friendly, húman. What do we think of our digital communication with the municipality and central government? And can artificial intelligence give government a more human face?

At a traditional IT service desk, employees wait for a call or email from customers who have a question or technical problem. For users it is annoying to have to call – after all, their work is disrupted – and then there is also a bill for the help afterwards. Fortunately, it can be done more efficiently, with more focus on customer satisfaction. But for that, the paradigm of the traditional service desk will be overhauled.