Solution

User Support

You want to keep your employees satisfied and productive. Stimulate their creativity and promote self-reliance. With Centric’s User Support, you unburden your employees and enable them to handle IT-related issues independently—whether in the office or at home, and always 100% secure.

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User Support

Comprehensive IT Support

Your employees want hassle-free IT support. User Support offers a Single Point of Contact through a single service desk. At this desk, users can address all their IT questions and technical issues. Our 24/7 user support is always ready to assist. This ensures your employees can quickly get back to work after reporting an issue. For business-critical roles, we provide prioritized assistance via VIP support.

Digital support with a personal touch

We understand the impact of IT on your business processes. Moreover, we strongly believe in personal contact. That’s why we provide support through dedicated client groups, and our colleagues are well-informed about your business and IT environment. This guarantees your issues are resolved effectively.

We frequently train our team in customer-friendliness and professional support. Our goal is to achieve the highest possible resolution rate at the first contact (First Time Right). Additionally, we ensure our team consistently has up-to-date technical product knowledge.

Centric User Support

  • End User Service Desk: available anytime, anywhere
  • On-site Support: assistance at the employee’s workplace
  • IT Experience Desk: on-location desk for direct, personal support
  • Self-service: enabling employees to become self-reliant

Why partner with us for your user support?

Focus on efficiency

Requests, disruptions, and issues are handled efficiently. To achieve this, we leverage cross-client insights into resolved tickets and their corresponding solutions.

Local, regional, and nationwide

Your employees are supported wherever needed. We offer nationwide coverage while also operating locally and regionally. Our goal is to resolve as many issues remotely as possible to minimize travel. We aim for the most sustainable solution.

Multilingual support

We offer multilingual assistance in Dutch and English, delivered from the Netherlands.

Optimized services

We regularly conduct customer and user satisfaction surveys to periodically evaluate our performance. This helps us continuously improve our services.

Single Point of Contact

You receive remote, on-site, and/or self-service user support through a Single Point of Contact. This means we take over ownership and management of ticket follow-ups, easing the burden on your employees. We also provide integrated support for Centric products from other Centric divisions.

24/7 support

We provide assistance whenever you need it, even 24/7 if desired.

Want to find out more?